|
|
|
|
|
From the General Manager's Desk
I would like to thank each of you who
attended our second annual User Training
Conference last month in St. Pete Beach,
FL. In addition to providing valuable
training for you, these meetings are an
essential sounding board for us on what
you need to support your mobile users.
That helps us build products with
greater functionality and usability, and
bring the right partner solutions to
you.
At this year's Conference David Finchum,
our Law Enforcement Product Manager, and
I presented our Product Roadmap for the
coming year, including the release later
this year of MobileCop® Navigator, our
new mapping solution utilizing Microsoft
MapPoint.
Continuing to get your ideas and
feedback is important to us. That's one
of the reasons behind our launch of the
Customer Suppoprt Forums
website, which you'll learn about
in this newsletter. We've created a
dedicated Request for Enhancement (RFE)
area on the site for you to post your
own suggestions and provide feedback on
suggestions from other customers. Your
contributions to the Forums will help
make them a vital and valuable tool for
all of us.
Ken Souza |
New Customer Forums Website
Launched
 There's now
a much easier way for you to
communicate with BIO-key and with
other customers, and get the
information you need on all BIO-key
products and services. The new
Customer Support Forums
website is now available for
registration to all paid maintenance
customers.
Using the new site, which replaces
the former Customer Support website,
you can:
·
post questions and receive answers
from both BIO-key personnel and
other customers
·
download the latest software and
documentation
·
suggest new products and product
enhancements, and
·
share your experiences and best
practices.
You'll also get the latest
announcements about new
products, like
InfoServer™
6.0 Enterprise, an enhanced
edition of
InfoServer providing
advanced performance management
and end user functionality for
both current and new customers.
To register for Forum access, please
click here and complete the
registration form. Once your
registration is verified, your
access will be authorized and you
may then log in to participate. If
you have any difficulties with
registration, please contact Mark
Hald, Director,
Customer Support at mark.hald@bio-key.com
or (508) 486-4143.
There are already active
discussions on the Forums site,
and the content and value will
increase with time and your
participation. We've incorporated
some great Customer Advisory
Board suggestions, and we want
your ideas as well.
Please note that
for reporting time-critical
issues you should continue to
use our telephone support line -
(800)355-1313; or,
for
less urgent, typically
next-business-day response, send
email to
SupportLE@BIO-key.com.
|
|
|
Bio-Key Receives Multi-factor Security Approval
 The
Massachusetts Criminal History Systems
Board (CHSB) recently approved BIO-key's
solution for advanced (multi-factor)
authentication for law enforcement
agency access to federal and state CJIS
data. The BIO-key solution approach is
designed to give customers a range of
manageable and scalable authentication
options.
BIO-key's accepted solution includes
three potential methods that could be
used (in addition to a password or PIN)
to meet the advanced authentication
requirement. The solution includes the
most common and cost-effective biometric
method: fingerprint, and two different
"something you have" methods: a
hardware-based token device and a
software-based one-time password (OTP).
BIO-key has included its WEB-key
fingerprint biometric authentication
component directly within
InfoServer
Release 6.0 at no additional cost to
MobileCop® and PocketCop® customers.
For more information on each of the
approved authentication methods,
click here. |
New Jersey Investigators and
Lancaster PA Police Choose
PocketCop 
We're pleased to welcome the
Ocean County
Prosecutor's Office as our 90th
New Jersey law enforcement
customer. Lieutenant Mike
Nevil noted
that "our Special
Operations Group, which includes
Narcotics, Intelligence and the
Gang Investigations Unit, will
utilize PocketCop from the field
on convenient handheld devices,
such as
BlackBerries, to obtain
critical state and federal data
(including) outstanding warrants
and information on stolen
vehicles, guns and other
articles."
Ocean County is just one of a
growing number of agencies
deploying PocketCop on
handhelds, like the RIM
BlackBerry
and Windows Mobile devices, for
field personnel. "Whether
they're fighting crime on foot,
or on horseback, (with)
PocketCop, Lancaster officers
are now on the same page, as
those behind the wheel." That's
part of the good press that
Lancaster County (PA) got in a
recent televised news story
broadcast by CBS21, in nearby
Harrisburg.
Click here to download the
video.
|
|
Product Spotlight:
New MobileCop® NCIC CCI Summary Screen
The new MobileCop® NCIC CCI
Summary Screen display
makes it even easier for you
to give your users query
results in a consistent,
easy-to-view format on a
single screen. With the new
display:
·
You set preferences on what
data is displayed and how it
is displayed (e.g., summary
level or detail)
·
The user simply clicks on a
summary-level item he wants
to look at in detail.
Doug Fox, Lincoln County OR
told us: "Well Done! The
screen layout is compact yet
intuitive; easy to follow
the data flow. Bio-Key has
obviously done its
homework."
The new display lets you
highlight hits and warnings
(with color and flash),
with a hot link that gets
the user quickly to detailed
information. Users will also
appreciate the presentation
of NLETS out-of-state
responses in a format and
screen location consistent
with in-state responses.
Where available, driver's
license photos will be
displayed along with the
data.
For more information on the
new NCIC CCI Summary Screen
display, contact Customer
Support at
SupportLE@BIO-key.com.
|
|
PocketCop Deployment Over the Air!
Users of BIO-key's PocketCop who
utilize the RIM
BlackBerry
device no longer have to be
connected to a computer to
install or update the
application! BIO-key is pleased
to announce Over-The-Air
deployment of PocketCop.
The user, utilizing the
BlackBerry's web browser,
simply navigates to the location
where the PocketCop application
files are stored and downloads
the latest version of PocketCop
for the version of the
BlackBerry
Operating System on the device.
The user then only needs to
enter the appropriate
InfoServer
IP address and port information
to make the PocketCop-enabled
device fully operational and
ready for use in the field.
|
MobileCop Users in Haverhill,
MA Get Live Streaming Video
BIO-key partner,
AirVisual,
Inc, the leading provider of
visual intelligence to law
enforcement and first
responders, is currently
deploying its
IntelliViewer 2.0 system
in Haverhill, Massachusetts.
Intelliviewer is being
used by Haverhill to transmit
real-time video from deployed
cameras throughout the city to
the mobile data computers in
squad cars via the state
wireless network. When fully
deployed, Haverhill police
officers will be able to access
archived and live streaming
video directly from their
MobileCop screens. They will
also be able to share video and
still shots for
BOLOs
and visual verification of
incidents.
With
AirVisual
IntelliViewer, video
that's available at your command
center is now immediately and
directly accessible by police,
fire and other first responders
in the field. With
IntelliViewer on
MobileCop®,
MobileRescue™ or
PocketCop® devices, they can
remotely access and monitor
video feeds from enabled
surveillance and security
cameras anywhere in the
community. Site maps and floor
plans can be automatically
linked for viewing. That gives
your mobile and other field
personnel visual intelligence
before they arrive on scene -
protecting their safety and
improving their response.
For more information, see
www.airvisual.com
|
|
Federal Grant Update
A number of Department of Justice 2007
grant programs were affected by late
Congressional budget approval.
This included the COPS Technology
program, funded at $159M, which is
focused on information sharing and
interoperability. All states and
specifically-targeted urban areas were
invited to apply, with applications due
on June 29th. (We alerted our
customers who were directly eligible to
apply for funding.) Agencies which
were not directly eligible to apply as
target urban areas should contact the
state administrative agency to
determine whether they would be eligible
for COPS funding through the state's
allocation.
On a related note, DOJ recently compiled
on CD a compendium of more than 50
documents and resources related to law
enforcement and crime fighting
technology. Topics include: crime
mapping/crime analysis, interoperable
communications and information sharing,
surveillance video/in-car cameras, and
311 non-emergency call systems. For more
information or to order, click
here. |
|
Regional Information Sharing with
InfoExchange
 The
funding guidelines for the
recent COPS Technology Grant
program point out that the
"inability to share (RMS)
information across jurisdictions
often impedes the ability of
agencies to work together to
enhance crime-fighting and
public safety." InfoExchange™,
recently introduced by
BIO-key, addresses this problem.
InfoExchange gives
MobileCop
users direct and
immediate access to RMS and
other local databases, such as
warrants. And multiple MobileCop
user agencies can exchange data
with each other.
With
InfoExchange, when the
officer makes a standard NCIC/CJIS
look-up, an RMS system query
is automatically generated. Any
officer in any participating
jurisdiction will see arrest,
citation and incident history
from every other participating
jurisdiction, enhancing the
ability to fight crime and
protect public safety. As a
MobileCop user agency, you can
give your officers and
investigators access to RMS data
from other jurisdictions, even
if those jurisdictions aren't
MobileCop users.
Two of the common barriers to
multi-jurisdictional information
sharing are cost and complexity.
With
InfoExchange, there's no
costly custom RMS interface or
change to RMS software, making
it an inexpensive and
easy-to-implement way to share
information across agencies and
jurisdictions.
For more information on
InfoExchange,
click here. To schedule an
on-line demonstration call (800)
400-6311.
|
|
Upcoming Events
APCO Annual Conference, Baltimore,
MD
August
3-7
If you or someone from your
Comm
Center will be attending, stop by
and see how the new MobileCop NCIC
CCI Summary Screen makes it even
easier for your officers in the
field to get all the information
they need without dispatcher
intervention.
International Homicide Investigators
Association Conference, Las Vegas,
NV September 16-21
We'll be demonstrating the PocketCop
solution that the Ocean County New
Jersey Prosecutors Office and other
customers have chosen for their
investigators and specialty units.
|
|
|
|
|
Register
to receive our Newsletter
