EcoID™ Support

Select your operating system for full details.

ALERT: IF YOU’RE RECEIVING THIS MESSAGE WHEN YOU ARE SIGNING IN, PLEASE BE AWARE THAT THIS WILL NOT AFFECT THE SIGN-IN PROCESS AND WILL BE CORRECTED DURING AN UPCOMING MICROSOFT UPDATE.

FIX: Goto: Settings > Systems > Power & Sleep – Change your sleep settings to “never”

Driver Update:

EcoID for Windows 7

The BIO-key EcoID utilizes Windows Biometric Framework (WBF) drivers that are automatically downloaded from Windows Updates after the reader is connected.

Users enroll and manage biometric credentials within the Windows Control Panel.

No additional 3rd party software is required to sign-in to Windows using a fingerprint.

Installation and troubleshooting steps are described below.

Before Installing

  • Ensure that you have a valid Windows password, or set one up prior to using fingerprint to sign-in.
  • Ensure that the PC is connected to the internet.
  • Ensure that there is no other fingerprint recognition software running.

Connecting the USB reader

  • Insert the EcoID into any available USB port. The Windows Plug-and-Play New Hardware Wizard should appear and present you with the option to allow Windows to search for drivers.
  • Windows will download the drivers from Windows Update and install them automatically
  • If Windows Update is unable to locate the appropriate drivers, please review this section to ensure that Windows Update is enabled.
  • To manually download drivers go back to top and select EcoID Driver Download for Windows.

How do I?

Verify/Enable biometric sign-in on my PC?

Verify or Change Biometric Settings

  • Start > Control Panel > All Control Panel Items > Biometric Devices
  • Select radio button for “Biometrics on”
  • Select checkbox for “Allow users to sign-in to Windows using their biometrics”

Verify the Windows Biometric Service

  • Start > Control Panel > All Control Panel Items > Administrative Tools > Services
  • Windows Biometric Service = Automatic
  • Manually start the Service

Windows Updates

  • Windows Updates should be enabled to allow for the reader driver to be automatically downloaded and installed once the reader is connected.
  • You can verify your settings via: Start > Control Panel > Windows Update > Change Settings
  • Important Updates should be enabled
  • Install updates automatically (recommended)
  • Manual installation or download and installation options will also work
  • Select the checkbox for “Allow all users to install updates on this computer”
  • If your PC is a member of a domain, and Windows Updates are not enabled, please contact your IT Administrator.

To verify the device is properly installed

  • Open the Windows Device Manager by: Start > Control Panel > All Control Panel Items > Device Manager
  • Ensure that “NEXT Biometrics NB-1010-U is listed under “Biometric devices”

How do I enroll my fingerprints?

  • Click on Start > Control Panel > All Control Panel Items > Biometric Devices
  • Click the text “Use your fingerprint with Windows”.
  • Follow the steps in the Fingerprint Management application.
  • Select a finger from the image, and click the Capture button. 
  • Scan the selected finger until the enrollment is successful. 
  • Once enrollment is completed, you may select another finger and click “Capture, or click “Close” to exit the wizard. 

How do I sign-in to Windows 7 using my fingerprints?

  • If required, press CTRL-ALT-DEL to view the sign-in screen.
  • Click Switch User to view the Fingerprint sign-in tile. 
  • Swipe your finger to sign-in to Windows. 

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EcoID for Windows 8.1

The BIO-key EcoID utilizes Windows Biometric Framework (WBF) drivers that are automatically downloaded from Windows Updates after the reader is connected.

Users enroll and manage biometric credentials within the Windows PC Settings.

No additional 3rd party software is required to sign-in to Windows using a fingerprint.

Installation and troubleshooting steps are described below.

Before Installing

  • Ensure that you have a valid Windows password, or set one up prior to using fingerprint to sign-in.
  • Ensure that the PC is connected to the internet.
  • Ensure that there is no other fingerprint recognition software running.

Connecting the USB reader

  • Insert the EcoID into any available USB port. The Windows Plug-and-Play New Hardware Wizard should appear and present you with the option to allow Windows to search for drivers.
  • Windows will download the drivers from Windows Update and install them automatically
  • If Windows Update is unable to locate the appropriate drivers, please review this section to ensure that Windows Update is enabled.
  • To manually download drivers go back to top and select EcoID Driver Download for Windows.

How do I?

Windows Updates

  • Windows Updates should be enabled to allow for the reader driver to be automatically downloaded and installed once the reader is connected.
  • You can verify your settings via: Start > Control Panel > Windows Update > Change Settings
  • Important Updates should be enabled
  • Install updates automatically (recommended)
  • Manual installation or download and installation options will also work
  • Select the checkbox for “Allow all users to install updates on this computer”
  • If your PC is a member of a domain, and Windows Updates are not enabled, please contact your IT Administrator.

To verify the device is properly installed

  • Open the Windows Device Manager by: Start > Control Panel > All Control Panel Items > Device Manager
  • Ensure that “NEXT Biometrics NB-1010-U is listed under “Biometric devices”

How do I enroll my fingerprints?

  • Click on Start > PC Settings > Accounts > Sign-in options
  • Click Add button under the Fingerprint section.
  • To enroll more fingerprints, click the “add another” button.
  • Enter your Windows password to verify your account info. 
  • Swipe your finger across the sensor until all samples have been captured. 
  • Click finish – you may add additional fingerprints by repeating these steps. 

 

How do I sign-in to Windows 8.1 using my fingerprints?

  • If required, press CTRL-ALT-DEL or swipe to view the sign-in screen.
  • If not visible, click “Sign-in options” and select the fingerprint icon. 
  • Swipe your finger to sign-in to Windows. 

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EcoID for Windows 10

The BIO-key EcoID utilizes Windows Biometric Framework (WBF) drivers that are automatically downloaded from Windows Updates after the reader is connected.

Users enroll and manage biometric credentials via Windows Hello, within the PC Settings.

No additional 3rd party software is required to sign-in to Windows using a fingerprint.

Installation and troubleshooting steps are described below.

Before Installing

  • Ensure that you have a valid Windows password and PIN, or set one up prior to using fingerprint to sign-in.
  • Ensure that the PC is connected to the internet.
  • Ensure that there is no other fingerprint recognition software running.

Connecting the USB reader

  • Insert the EcoID into any available USB port. The Windows Plug-and-Play New Hardware Wizard should appear and present you with the option to allow Windows to search for drivers.
  • Windows will download the drivers from Windows Update and install them automatically
  • If Windows Update is unable to locate the appropriate drivers, please review this section to ensure that Windows Update is enabled.
  • To manually download drivers go back to top and select EcoID Driver Download for Windows.

How do I?

Windows Updates

  • Windows Updates should be enabled to allow for the reader driver to be automatically downloaded and installed once the reader is connected.
  • You can verify your settings via: Start > Settings > Update and Security > Windows Update > Advanced Options
  • In the dropdown box for “Choose how updates are installed”, select “Automatic (recommended)
  • Install updates automatically (recommended)
  • Manual installation or download and installation options will also work
  • Select the checkbox for “Allow all users to install updates on this computer”
  • If your PC is a member of a domain, and Windows Updates are not enabled, please contact your IT Administrator.

To verify the device is properly installed

  • Open the Windows Device Manager by: Start > Control Panel > All Control Panel Items > Device Manager
  • Ensure that “NEXT Biometrics NB-1010-U is listed under “Biometric devices”

 

How do I enroll my fingerprints for Windows Hello?

  • Click on Start > PC Settings > Accounts > Sign-in options
  • Click Add button under the Fingerprint section.
  • You will be prompted to create a PIN if you do not have a PIN registered.
  • To add another fingerprint, Click the “add another” button.
  • On the Welcome Screen, click the “Get Started” button. 
  • Enter your PIN (this may have just been created) 
  • Swipe your finger across the reader. The progress bar will move as you enroll. 
  • Click Close to exit this wizard, or click “Add another” to enroll another finger. 

How do I sign-in to Windows 10 using my fingerprints?

  • If required, press CTRL-ALT-DEL or click/touch to view the sign-in screen.
  • If not visible, click “Sign-in options” and select the fingerprint icon. 
  • Swipe your finger to sign-in to Windows. 

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EcoID Driver Download for Windows

Manually Download Drivers

If Windows Updates cannot be enabled, please follow the instructions to manually download the drivers from the Microsoft Updates website.

  • You must use Internet Explorer to access this site and download drivers. This site will not allow driver download from non-Microsoft web browsers.
  • You can download the latest drivers from Microsoft Update Catalog with this link.
  • Select the Download Button for appropriate driver for your OS:
  • Windows 8.1 and above: Next Biometrics – Biometric – 4/12/2017 12:00:00 AM – 1.1.4.2 Windows 8.1 Drivers
  • Windows 7: Next Biometrics – Biometric – 4/12/2017 12:00:00 AM – 1.1.4.2 Windows 7
  • To Manually install the driver:
  • Extract the files from the previously downloaded “.cab” file (can use 7zip or similar)
  • Can install with either of 2 methods:
  • Go to device manager->Biometric Devices->NEXT Biometrics NB-1010U->Driver tab
  • select “Update Driver,” Browse my computer for driver software and provide the path of folder where you downloaded driver
  • Run Command Prompt as administrator
  • Change to folder you unzipped the cab file and run the following command:
  • pnputil -i -a NBWBF.inf

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