Self-Service Password Reset

Stop help desk tickets from adding up.

Supporting an entire user base can be taxing for IT departments of all sizes – especially on the administrative side of things. Most studies show that the cost of password resets can range from $25 to $75 per incident and account for around 30 percent or more of help desk calls.

Self-service password reset solutions like PortalGuard make it easy to support the help desk and ultimately the business in improving security and productivity.


Benefits

Bring Down the Costs

Reduce not only the help desk costs, but also the costs from the lost productivity of your users.

Strengthen Security

Set stronger password policies that work with users to improve password management and avoid bad habits.

Everyone Saves Time

Eliminate the need for a help desk ticket or a phone call to the service desk to reduce the wait time for users.


Northeast Iowa Community College experienced a >90% reduction in password reset calls after implementing PortalGuard.


Flexible Self-Service Options

The PortalGuard Self-Service Password Reset solution is a complete, flexible solution that provides users with access to a wide range of self-service functionality including:

  • Password Reset
  • Password Recovery
  • Account Unlock
  • End-User Self Registration
  • Forgotten Username Lookup

Key Features

Password Management

Password policies, password expiration, and password quality can all be customized and enforced to fit the needs of your organization.

Challenge Question & Answer

Challenge questions can be customized and set depending on your needs, including the ability to prevent repeat or duplicate answers.

Mobile Password Reset App

The PortalGuard mobile app allows you to easily reset your password, while also providing you with a convenient familiar password generator. By answering various questions during enrollment, the PortalGuard mobile app can create a strong, complex password that is both secure and easy to remember.

Batch Import User Data

Data can be batch imported into PortalGuard to eliminate the need for users to enroll information themselves. For example, many of our customers import answers that new users must answer as a way to securely set their initial password. This is much more secure than relying on “formulaic” default passwords.

Centralized Architecture

PortalGuard has an integrated self-service infrastructure where user information like cryptographically hashed challenge answers and OTP token information is stored on a central server. There is no need to enroll on multiple machines – just enroll once and everything is good to go!

Multi-factor Authentication

Strengthen the security of self-service password reset with multi-factor authentication. The user, and only the user, can reset the password at a moment’s notice with their choice of verification method – including biometric authentication options.

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Identity Federation & SSO

Integrate PortalGuard for identity federation and single sign-on capabilities. Through identity federation, PortalGuard provides users with the ability to manage and reset a single password that is usable, strong, and secure, and use that password to gain access to various applications.

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Forrester Research determined that large organizations spend up to $1 million per year on staffing and infrastructure to handle password resets alone.

Forrester, 2018

Easy Administration

Auditing Dashboard

Real-time activity reports provide a snapshot of the most recent PortalGuard activity with out-of-the-box reports including:

  • Self-Service Usage
  • Login activity
  • Account Lockouts
  • Web SSO activity

Help Desk Console

Easy to use interface for help desk staff to assist users and perform account actions

Verbal Authentication

Allows the help desk to authenticate a user who is calling in for assistance


Promoting User Adoption

PortalGuard provides the same interface and functionality across Windows and Mac desktops, as well as in a web-based portal – minimizing the initial learning curve and promoting user adoption.

For Windows

Users can have access to self-service directly from the login screen, or by using the Ctrl+Alt+Del shortcut when already logged in. This functionality removes the need to access an alternate machine/kiosk or login with a guest account in order to reset or change a password.

For Mac OS X

PortalGuard gives the user a secure way to reset their password for Active Directory or SAML-enabled applications right from the Mac desktop. It allows password reset to multiple login points and even enables Mac Keychain Password Recovery.

Find out what PortalGuard can do for your business.