Vulnerability Reporting Policy

BIO-key is committed to ensuring the highest level of security for our software and services. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey our preferences in how to submit discovered vulnerabilities to us. 

This policy describes what systems and types of research are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities. 

We encourage you to contact us to report potential vulnerabilities in our systems. 


If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized. We will work with you to understand and resolve the issue quickly, and BIO-key International, Inc. will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorization known. 


Under this policy, “research” means activities in which you: 

  • Notify us as soon as possible after you discover a real or potential security issue. 
  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data. 
  • Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems. 
  • Provide us with a reasonable amount of time to resolve the issue before you disclose it publicly. 
  • Do not submit a high volume of low-quality reports. 

Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, proprietary information, or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else


This policy applies to the following systems and services: 

  • PortalGuard 
  • PortalGuard Desktop 
  • WEB-key 
  • website 

Any service not expressly listed above, such as any connected services, is excluded from the scope and is not authorized for testing. If you aren’t sure whether a system is in scope or not, contact us at before starting your research. 

Reporting a Vulnerability 

We accept vulnerability reports via Reports may be submitted anonymously. If you choose to share contact information, we will acknowledge receipt of your report within 3 business days. 

We do not support PGP-encrypted emails. 

What we would like to see from you 

To help us analyze and prioritize submissions, we recommend that your reports contain: 

  • Description of the location where the vulnerability was discovered and the potential impact of exploitation. 
  • Detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful). 

What you can expect from us 

When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible. 

  • Within 3 business days, we will acknowledge that your report has been received. 
  • To the best of our ability, we will confirm the existence of the vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, including on issues or challenges that may delay resolution. 
  • We will maintain an open dialogue to discuss issues. 

Questions regarding this policy may be sent to We also invite you to contact us with suggestions for improving this policy. 

Find out what BIO-key can do for your business.