How does the enrollment and capture process work?

We offer a very intuitive user-friendly enrollment process with screenshots that walk you through the process.  Users simply place or swipe their finger on the fingerprint sensor and the system will ask you to repeat the process three times (3X).  The screen will display the fingerprint capture and by repeating the process three times there is ample data capture to conduct an identification.

Where is my fingerprint stored?

Once the image is captured by the fingerprint sensor, we convert the image into a mathematical template using our patented Vector Segment Technology.  The image is enhanced more than 40X and more than 1,200 data points are captured, and the mathematical template is created, encrypted and stored on the server, device or in the cloud.

What if someone steals my fingerprint?

The fraudster would be attempting to steal your mathematical template which cannot be interpreted outside of its native environment.  The image of your fingerprint is not stored, thus it cannot be accessed or stolen.

What if someone tries to substitute my fingerprint for another?

Your data is encrypted, and time and date stamped.  Therefore, once the data/template is removed from the system, it’s impossible to replace it with new data and have that data connect with the original enrollment.

What is the difference between a swipe and placement fingerprint reader?

When using a placement fingerprint reader or sensor the user places their fingertip directly down upon the center of the reader, just as though landing a helicopter.  When using a swipe fingerprint reader the user gently draws their fingertip through and across the center of the fingerprint reader sensor area.

What is a FIPS compliant reader?

A FIPS complaint reader is required for highly regulated industries such as healthcare, financial services, government, and government contractors.  A FIPS compliant reader has a larger sensor capacity allowing for more data capture and greater detail/accuracy.

What if I cut or lose my finger?

Upon enrollment, we always recommend enrolling 2-4 fingers.  This will provide users the assurance that they can still use fingerprint authentication, even if they somehow injure or lose a finger.

What if the fingerprint reader is spoofed?

To date, BIO-key has never been spoofed.  Today’s fingerprint readers are highly accurate and trusted by the federal government and the Fortune 500.  In our history of tens of millions of enrollments, no spoofs have been reported.

Will the reader work if my finger is extremely dry?

Occasionally, those with extremely dry fingers, a condition that occurs more frequently with senior citizens, can encounter challenges reading their fingerprint.  This is typically solved by moistening the finger with paraffin or any manner that adds a subtle amount of moisture to the tip of the finger.

Will the reader work if my finger is wet?

It depends on the amount of moisture and type of fingerprint reader.  In most cases, the finger can be moist and still can be interpreted by the sensor.

Do you have a fingerprint reader that works if the user has nitrile or latex gloves on?

Yes, BIO-key can supply our customers with fingerprint readers that have unique capabilities such as reading the users print through latex or nitrile.

Do you have readers that work in extreme conditions such as heat, cold, wet, dirty/outdoor?

Yes, BIO-key can supply our customers with fingerprint readers that can handle extreme conditions.

What if someone steals my fingerprint reader?

If your reader is stolen, you would simply resort back to password or PIN number to sign-in. Next, you would replace your reader. The person that stole your reader would not have access to your fingerprint and cannot use the device to log onto any of your protected websites, apps or files.