Support – EcoID II

Please read the following details for support with your BIO-key EcoID II fingerprint reader. It is important to review all details on this page.

Important Details & Usage

Important: Please ensure your Windows computer is up to date with Windows Updates, as new device drivers may be blocked if you are not current or awaiting a reboot to complete an install. See Windows Settings and Updates for status.

  1. Plugin the EcoID II fingerprint reader to a USB port
  2. Drivers should automatically download from Windows Update and install.
    • Monitor the System Tray in the lower right for messages of installation and completion.
    • You can confirm the drivers are installed by checking the Windows Device Manager for the biometric device.
  3. If drivers fail to download, you can get them from the Reader Documentation pages below.
    • To install the drivers, use Windows Device Manager to update drivers, and point to the downloaded driver files.

Usage in Windows Hello:

  1. Go to user Accounts off the start menu.
  2. Select Sign-In Options.
  3. Assure a PIN is set, which will allow a biometric to be used.
  4. Select Enroll a Fingerprint, and follow the prompts to enroll.
    • You may enroll more than one finger, but enroll only one finger per enrollment pass.
  5. Proceed to use your Fingerprint or PIN to log in to your Windows system

Note: Some domain-joined computers may limit the ability to use PINs or Biometrics as a domain security policy.  Speak with your system administrator about opening those permissions to allow the use of the fingerprint reader.

Note: Some systems limit power to USB ports, which can cause the EcoID II scanner to go into low-power states that cause it to not function.  To correct this go to Settings > System > Power & Sleep > Additional Sleep Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting > Set to Disabled.

Select your operating system for full details:

Windows 10/11

Manual Driver Download for Windows

Driver Update:

If after confirming all these steps and actions, and assure you are not blocked due to domain policies, please advise of your exact issues and error messages to

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