Support – SideSwipe

Please read the following details for support with your BIO-key SideSwipe fingerprint reader. It is important to review all details on this page.

Important Details & Usage

Important: Please ensure your Windows computer is up to date with Windows Updates, as new device drivers may be blocked if you are not current or awaiting a reboot to complete an install. See Windows Settings and Updates for status.

  1. Plugin the fingerprint reader to a USB port
  2. Drivers should automatically download from Windows Update and install
    1. Monitor the System Tray in the lower right for messages of installing and complete
    2. You can confirm the drivers are installed by checking the Windows Device Manager for the biometric device
  3. If drivers fail to download, you can get them from the Reader Documentation pages below.
    1. Install the drivers, use Windows Device Manager to update drivers, and point to the downloaded driver files

Usage in Windows Hello:

  1. Go to user Accounts off the start menu (Windows 10)
  2. Select Sign In Options
  3. Assure a PIN is set, as that will allow a biometric to be used
  4. Select to Enroll a Fingerprint, and follow prompts to enroll
    1. You may enroll more than one finger, but enroll only one finger per enrollment pass
  5. Proceed to use your Fingerprint or PIN to log in to your Windows system

Note: Some domain-joined computers may limit the ability to use PINs or Biometrics as a domain security policy.  Speak with your system administrator on opening those permissions to allow the use of the fingerprint reader.

Select your operating system for full details

Windows 10

Manual Driver Download for Windows

If after confirming all these steps and actions, and assure you are not blocked due to domain policies, please advise of your exact issues and error messages to

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